#RED DOOR ESCAPE ROOM RANCHO CORDOVA CA FREE#

This is a review of the Sacramento/Folsom CA location. My team and I look forward to having you back for the best experience possible! You can email me at and I would be happy to do all that I can to resolve the issue.

#RED DOOR ESCAPE ROOM RANCHO CORDOVA CA FREE#

Please feel free to reach out to me if you have any further questions or concerns. Since your booking was made months prior by a different organizer, my hopes in explaining the importance of a booking confirmation was simply a reminder, as we do send a confirmation with all game details, as well as follow-up emails before the experience. There were unfortunately, a few misunderstandings regarding your reservation and the booking of it and I can certainly understand the frustration when arriving with plans to play a specific game and finding it to be a different experience. Though our loyalty rewards unfortunately are at a stand-still and are unable to be manually bypassed, I was under the impression we were able to find a solution on behalf of the booking error, and came to a resolution when deciding that moving the reservation to a new date would be best for your team amongst the options we were able to offer. Saturday being the busiest day of the week, as a manager, I am often in the middle of the trenches with my staff, and can assure you customer service is always the top priority of the entire team! I completely understand the frustration regarding the issues you’ve experienced. First, I would like to apologize if it felt like you were intentionally kept waiting. Wendy, I am very sorry to hear of your disappointment after leaving our facility today and would like to express my sincerest apologies if there was any further miscommunication after your visit, I would love to take this opportunity to provide a bit more information in hopes to clarify our earlier conversation. I hope corporate will consider training up their managers better to deal with situations like this! It would have made all the difference if he came out apologetic and took responsibility for the mistake of the staff, rather than saying that it was our own fault for not checking our reservation before the day of. I am super disappointed with the service that we received today. they kept insisting that there was nothing they can do and that it was just too bad because we did not double check our reservation. I told them how this mishap messed up my plans moving forward and ask if there is something they could do to help with the situation so that I would not lose out on an opportunity to come and play a different escape room like planned. they did end up booking us on another day, but I explained my situation to them where I was planning to come back on July 4th to use my level 5 perk of free entry, but reaching level 5 depended on the game we were supposed to play today. And for them to say that to us is very unreasonable. it should not be the customer's responsibility to double check the work of staff members at red door. I had not run into issues like this before, but when a company makes a mistake I expect them to do what they can to resolve the issue for the customer and make sure that the customer satisfied with the end result. I thought red door valued customers experience and good customer service. I found this extremely unprofessional and very very concerning.

once the manager came out, he told us that the wrong booking was our fault because we didn't double check the confirmation email and call them to correct their mistake. We also had to initiate the request for the manager to come out and speak directly with us, but that should have been a given when she realized that she had no authority to make any decisions. she kept saying there was nothing she could do but she would check with her manager, but it took about 15 minutes before The manager was finally willing to come out and talk to us face-to-face. we spoke with the front desk staff member asking for what we can do to help fix the situation, since it was the staff's fault for booking us in a game we have already played. we had booked over the phone with staff working at this location, but when we arrived it turns out that they booked us for a completely different game. We arrived today expecting to go in for once upon a Time, but ran into some major issues.

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